Cookie Policy

1. What Are Cookies?

Cookies are small text files that websites place on your device to store information. They allow sites to recognize your device, remember preferences, and understand how visitors interact with a service. We also use similar technologies such as local storage, session storage, pixels, and web beacons.

This Cookie Policy explains how Herald Exchange ("Herald", "we", "us") uses cookies and similar technologies and the choices available to you.

2. Categories of Cookies

2.1 Strictly Necessary (Essential)

These cookies are required for the Services to function. They enable core features such as authentication, session management, security, load balancing, and fraud prevention. Without these cookies, parts of the Services will not operate correctly. Essential cookies cannot be disabled through our preference controls because they are required to provide the Services you have requested.

• Maintaining your signed-in session;
• Remembering your multi-factor authentication state;
• Routing traffic to the correct server and balancing load;
• Detecting and blocking automated abuse.

2.2 Analytics

Analytics cookies help us understand how visitors use the Services so we can improve them. They collect aggregated information such as pages visited, features used, and error rates. Where required by law, we will only set analytics cookies with your consent.

• Measuring feature usage and page popularity;
• Diagnosing performance issues and crashes;
• Understanding user journeys to improve onboarding and trading flows.

2.3 Preference

Preference cookies remember settings you have chosen, such as language, theme, display density, favorite trading pairs, or region. They make the Services feel more personalized and save you from re-entering the same selections on every visit.

• Language and locale;
• Dark/light theme;
• Watchlist ordering and default views;
• Dismissed notifications or tours.

3. Third-Party Cookies

Some cookies may be set by third-party service providers we use for analytics, security, customer support, or fraud prevention. These providers act as our processors under contractual confidentiality and data-protection obligations. We do not use cookies for targeted advertising.

4. Your Choices

You can reject non-essential cookies at any time using your browser settings. Most browsers allow you to:

• View, block, or delete cookies already stored on your device;
• Refuse cookies by default and be prompted before any cookie is accepted;
• Clear all site data on exit or after a defined period;
• Use private/incognito mode to isolate cookies per session.

Please consult your browser's help documentation for specific instructions: Chrome, Firefox, Safari, Edge, Brave, and others all provide granular cookie controls. Note that blocking strictly necessary cookies may prevent the Services from working correctly, including keeping you signed in.

Where applicable law requires consent for non-essential cookies, we will ask you to make a choice via a consent banner. You may change your choice at any time through the banner or by clearing site data in your browser.

5. Do Not Track

Some browsers offer a "Do Not Track" (DNT) signal. There is no common industry standard for responding to DNT, so our Services do not currently respond to DNT signals. We honor the cookie preferences you indicate through our consent banner and your browser settings.

6. Changes to This Policy

We may update this Cookie Policy from time to time. The "Last updated" date above reflects the most recent revision. Material changes will be communicated through the Services.

7. Contact

Questions about cookies or this Policy? Email [email protected] or visit our Support page.